What online stores need to know about their consumer?

Honestly love online shopping because it is convenient and at the comfort of my home and this is what online stores need to know about their consumer. As a fan of online shopping I am going shares my views of what I think should happen and what online stores need to know about their consumer.

Shop online to avoid the long queues in stores, especially at the end of the month when you can the staff is tired and they just can’t take it anymore. Sometimes I hate shopping at some retailers because they don’t make it worth my while.

Here are what online stores need to know about their consumer

Out of Stock

Items that are out of stock they need to automatically get hidden. There is nothing more annoying, like clicking on an item, only to find out it is sold out. (Data is expensive, so please be considerate)

Payment Options  

Having a variety of payment options its truly a necessity, even the instant payment like Payfast. Waiting for payment to be cleared can take days and the product may be urgently needed and keep in mind not everyone has a credit card.


Lots of online stores tend to crash when they have huge sales because the website cannot handle the traffic. That is unacceptable, so make sure your IT team is ready to speedily resolve any glitch.


Most of the online stores have this in place especially Takealot. Their turnaround on delivery is amazing, maybe it’s because they use the most flexible Mr Delivery. The stores that needs to get on board with the delivery it’s the food stores like Pick N Pay, Woolworths. They need to consider offering free delivery on certain value of the order.

Returns and Exchanges

As easy it was to add an item in the shopping cart may the return and exchange policy is as efficient. I don’t like waiting and a week before turnaround time is not cool. Work with your suppliers and to shorten the turnaround time.

Love online shopping because I work full time and  hate long queues in the store during month end. Hardly get time and always exhausted after work to go buy something and it’s also convenient. Jet Stores have joined the club by offering online shopping.

Do you have anything you would like the online stores to know?

A South African bloggers that enjoys sharing her experiences whether about a product or good/bad customer service. I started Ferocious Haven at the end of 2014 , now Life and Mo. I write about beauty products, product reviews , parenting journey and challenges and life and achieving personal finance.


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